All Matsunami Glass USA products include a limited one-year warranty on parts and service. An extended warranty is also available for purchase.
If your product is within the one-year factory warranty or if you purchased an extended warranty, repairs will be performed according to the terms of that warranty agreement.
Shipping: Customer is responsible for the cost of shipping the product to Matsunami Glass USA for all types of repairs (warranty or non-warranty). Matsunami Glass USA recommends using a shipping carrier that provides a tracking number and insurance such as UPS or Fed Ex.
Repair Cost: The product’s original one-year warranty and optional extended warranty covers the cost of all parts, labor and return shipping via Fed Ex Ground. For non-warranty repairs, Matsunami Glass USA charges a flat rate for all products which includes parts, labor and return shipping via Fed Ex Ground.